Free one day course for those preparing to work in a customer facing or customer support role. This accredited course covers:
• the principles of customer service
• how to meet customers’ expectations
• the importance of appropriate behaviour and communication techniques
• ways to deal with problem customers.
Date: 10 March 2018
Time: 10am - 3pm
To book: Call Valerie Alaro 07718 321973 or email Valerie.alaro@nhg.org.uk
Booking is essential.
